by Duckdog » Thu Dec 18, 2014 1:19 pm
It must be a pretty competitive market, as I've had great customer service from Petflow too.
Fedex delivered the dog food once, and the box was torn open and the bag was leaking food out into the box.
I notified them that their boxes weren't holding up, and they immediately shipped 2 more bags (@ over $60 a bag) for "my trouble".
They said I could do whatever I wanted with the damaged bag. Donate it to a shelter, or if I felt comfortable with it to go ahead and feed it, but they wanted to send 2 new bags!
I didn't argue!!